Boutique Sales Assistant
Salary £ 25,642.50 prorated
Covent Garden
Vacancy listed 05/08/2025
Application deadline 15/08/2025
Details
Summary of role and responsibilities

  • Provide above-and-beyond customer service, in a warm and friendly manner.
  • Tell our brand story, and develop and maintain friendly and on-going relationships with customers wherever possible.
  • Handle Alex Monroe customer service telephone calls, driving sales wherever possible, in line with the brand’s ethos.
  • Administer all pieces of jewellery received into Alex Monroe for Repairs & Reconditioning, providing assessment of the piece, accurate logging and an efficient service.
  • Liaise constructively and build good working relations with clear communication to all other departments and colleagues across the company.
     
Specific Responsibilities

  • Advise and sell to our customers in our Snowsfields and Floral Street boutiques, engage customers, and tell our brand story.
  • Ensure that our stores are always an attractive place to visit.
  • Assist with stock management as required.
  • Assist with other projects, such as preparation for and hosting special customer events.
  • Respond to telephone enquiries with a positive and friendly manner, maintaining composure when potentially faced with a large volume of calls.
  • Provide accurate information for customers, following Alex Monroe Customer Care guidelines and policies at all times.
  • Log and assess items received for repair / reconditioning, contacting customers with their quote upon receipt,
    also reassuring them that their pieces have been safely received.
  • Wherever possible, go the extra mile for the customer, ensuring they receive the best advice and service, and have an outstanding experience with Alex Monroe.
  • Drive sales across the business whenever possible, in a warm and non-pushy way.

Additional Responsibilities

  • Seek information, and continuously develop knowledge about the brand positioning and the jewellery marketplace.
  • Support Alex Monroe in developing and maintaining a positive and friendly working environment for all employees.
  • Promote good teamwork, liaising constructively with clear communication to your team, and colleagues in all other departments.
  • Proactively participate in our company goal to be environmentally conscious and sustainably minded.

    Skills and Experience Required:
  • Proven customer support experience, with a focus on putting the customer first.
  • Comfortable on the shop floor, selling with our AM ‘Guiding Principles’ and working as a team to meet daily targets.
  • The ability to communicate in a range of formats is essential, and everyone who walks through our doors, emails or telephones should be treated equally, and as a potential long term customer.
  • Great organisational skills and attention to detail.
  • Ability to multi-task, prioritise and manage time effectively and efficiently.
  • Ability to assess customers’ needs, adapting to different personalities accordingly, to provide the best resolution.
  • A strong commitment to always see things through – doing whatever you need to, to fulfil your promise to a customer.
  • Patience to listen to customer’s concerns, and ability to resolve issues or complaints in a calm and brand-appropriate way, finding and offering solutions to ensure a positive resolution.
  • A positive, can-do attitude, taking ownership and responsibility of tasks with a flexible and enthusiastic approach.
  • This role is perfect for someone who gets a ‘buzz’ from helping customers, and is willing to go the extra-mile to please a customer and build trust and loyalty.

What you will bring to the role
 
  • An experienced luxury retail sales rep, preferably from a Jewellery background with a proven sales record.
  • Prior knowledge of jewellery, metals, diamonds and gemstones would be beneficial.
  • Confidence in sharing knowledge with new and existing members of your team.
  • Keen eye for detail
  • Good administrative and organisational skills.
  • An interest in operational procedures
  • Excellent customer service and interpersonal skills
  • Passion and enthusiasm that is exuded and infectious to others!

    Start date: ASAP

    If you are interested in this role please submit a cover letter and CV by 15th August 2025.

Benefits

Pension Scheme
Travel to work Loan scheme
Bike2Work scheme
Paid for Eye tests and contribution towards glasses
Additional days leave after 5 years of service
Generous staff discount
Generous family and friends discount
A Birthday gift of your choosing
Complimentary Jewellery School Experience
2 Paid Charity Volunteering Days a year
Quarterly Treat Fund to spend with your team

Notes

Full-time flexible contract including Saturdays and Sundays.

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