2025 Season - Beach Cafe Assistant
Beach Cafes
Vacancy listed 13/01/2025
Application deadline 06/04/2025
Details
Contract Type: Fixed Term Seasonal
Start Date: Various between April - end of May
End Date: Various between September - November
Department: Shell and Belvoir Beach Cafes
Reports to: Beach Cafe Manager
Key Reports: None
Hours per Week: Average 30 - 56 per week across the season
Key Benefits: 

  • Flat 20% Income Tax rate over personal allowance, plus low Social Security rate 
  • Zero VAT 
  • Competitive board & lodging rates 
  • Free ferry travel between Herm and Guernsey 
  • Staff discounts on-island 
  • Preferential accommodation rates for Friends and Family outside of Peak Season 
  • Stunning beaches with exceptional sea swimming / kayaking / SUP opportunities 
  • On the job training to include Level 2 Food Hygiene certification 


Vacancies Available

We have a number of vacancies for this role and will be recruiting continuously until all are filled.

Role Summary

The successful applicant will be responsible for performing efficient sales transactions and providing a high level of service to all customers in our very busy beach cafes. The role will include being the first point of contact for café visitors, taking and serving orders, preparing drinks and food as required and ensuring the café is clean and tidy. We are looking for friendly and enthusiastic people to join the team and help to deliver an excellent standard of refreshments for all visitors. Hours will vary depending on café demand but will include weekends, bank holidays and some evening work.

Key Responsibilities:
  • Operating effective café service (food and drink) with an emphasis on high quality, efficient service.
  • Set-up of the café in accordance with the pre-determined standards of the operation.
  • Demonstrate a perfect knowledge of all food and beverage served in the café and how various dishes are prepared and presented.
  • Present a cohesive image and adhere to the correct standards of appearance.
  • Ensure the highest standards of service are always given.
  • Maximise revenue and increase average spend per person through upselling and high customer service standards.
  • Take accurate food and drinks orders, using the POS ordering software or order slips.
  • Ensure Customer Experience is at the agreed level by delivering in line with set objectives.
  • Ensuring all work is undertaken within any specified timeframes.
  • To take accountability of own projects, tasks and deadlines.
  • Work with line manager to ensure the business complies with all Company Health and Safety, and Fire Regulations and procedures Health & Safety.
  • Operate in line with the policies, processes, and procedures such as Safer Food Better Business (SFBB).
  • Any other reasonable request from your Line Manager or member of the Senior Management Team. 

Competencies Required

  • Ability to work well under pressure in a fast-paced environment and multitasking skills ideally
  • Flexibility to work varying shifts, including evening, weekends, and bank holidays
  • A positive team orientated attitude and problem-solving approach, active listening, and effective communication skills.  
  • Have a high level of personal hygiene & take pride in personal appearance. 

Technical Skills Required 

  • Hands on experience with EPOS cash register and ordering system, PDQ credit/debit card payment system & basic math skills are preferred

Qualifications / Experience Required
  • No qualifications required
  • Previous experience would be an advantage preferably in the hospitality industry, although training will be given 
  • Knowledge of food safety and allergens is a plus 
 
General 
  • The role requires a high level of stamina as most days will require you to be on your feet. 
  • This role requires a high-level of fitness and the ability to lift and carry large/heavy items.  

Working within the Health and Safety at Work (General) (Guernsey) Ordinance, the postholder has a legal duty to take reasonable care for Health and Safety both for themselves and others who may be affected by their actions. They are also required to undertake Health and Safety training commensurate with the level required by the post and to take part in risk assessment procedures and the implementation of agreed recommended work practices within the area. 
  
Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility. 
 
In addition to the required key responsibilities, it is expected that every employee acts in a professional manner at all times, including when off duty, as guests and employees use the same facilities, infrastructure and social areas.

About working on Herm Island
The small paradise island of Herm is just off Guernsey in the Channel Islands, which lie in the English Channel between southern England and northern France.  
 
Herm is a designated tourist island which is reached by a 20-minute ferry journey from Guernsey harbour, and where guests and day visitors enjoy year-round hospitality.  
  
 Guest accommodation includes: 
  • The White House Hotel: 
    • 40-bedroomed boutique hotel with several family sized and dog friendly rooms. 
  • Self-catering Holiday Cottages:  
    • 19 cottages and apartments dotted around the island sleeping between 2 – 7 people. 
  • Seagull & Mermaid Campsites:  
    • offering over 130 seasonal pitches rented on an annual basis by Guernsey families, and 23 equipped tents for short-term hire April to September.  
  • Herm also has a range of dining options and facilities including: 
    • The Conservatory Restaurant: a 90-cover classic, fine-dining hotel restaurant. 
    • The Ship Inn: a brasserie style inn seating 70 inside, and 80 in the courtyard and garden. 
    • The Mermaid Tavern: a popular and busy gastro pub which also hosts live entertainment and events throughout the year with a capacity of 500 people. 
    • 120-seater marquee for special events in the hotel grounds. 
  • Harbour Village, Shell Beach and Belvoir Bay Cafés:  
    • three outdoor seated cafés, one in the busy Harbour Village and the other two at the most scenic and popular beaches in Herm. 
  • The Herm Shop: 
    • a busy shop which stocks a host of products from gifts and clothing to beach goods and toys. 

Working in Herm 
 
Working and living in Herm is a truly unique and rewarding opportunity. There are approximately 50 permanent staff with year-round roles with up to an additional 100 seasonal staff. 
  
The hospitality teams are supported by several back-office departments including finance, reservations, administration, marketing, and recruitment. The island properties, infrastructure and landscape are maintained by a team of professionals and the island also has its own cargo vessel managed by the Services team. 
  
As there are no cars or bicycles in Herm a good degree of fitness is required to negotiate the varied terrain. With no resident doctor or hospital, shortlisted applicants are advised to self-assess their suitability to work on the island. Several residents are trained as community first responders delivering first aid, policing, and fire services.
 
The rewards are plentiful if you are hard-working and motivated by small team collaboration, helping others, delivering a professional service and above all, taking accountability for your role.
 
 
Vision & Culture
  
Our VISION is to have a sustainable business whilst preserving the unique appeal of Herm Island, including environmental project work.  
 
Our CULTURE encourages a hard-working, collaborative, team approach focused on accountability, empowerment and ultimately excellent customer and staff experience. 
Benefits

Flat 20% Income Tax rate over personal allowance, plus low Social Security rate
Zero VAT
Competitive board & lodging rates
Free ferry travel between Herm and Guernsey
Staff discounts on-island
Preferential accommodation rates for Friends and Family outside of Peak Season
Stunning beaches with exceptional sea swimming / kayaking / SUP opportunities
On the job training to include Level 2 Food Hygiene certification

Notes

NOTES: to enable us to consider your application please read the below information before completing the NOTES section in your application

EXPERIENCE: If you have no relevant prior experience, please provide additional information in the NOTES section.

ELIGIBILITY - Please confirm what relevant permissions you possess to work in Herm Island, or whether permissions need to be obtained under the States of Guernsey Work Permit Policy – information on Work Permits can be found here (copy and paste into your browser) https://www.gov.gg/immigration

IMPORTANT - When applying please UPLOAD your CV and a cover letter explaining why you wish to apply for the position.

AVAILABILITY - If you are successful, please let us know your preferred start / finish dates?

OTHER - If you are applying as a couple, please state your partner's name.

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