Vacancy at Action Tutoring
Key responsibilities of the role:
- Work with Communications and Engagement teams to create impactful communications that recruit new tutors, re-engage lapsed volunteers, and convert former tutors into long-term charity supporters.
- Maintain and analyse data across our e-communications platforms (ValueText, Campaign Monitor) and our volunteer database (Salesforce) to optimize audience targeting and engagement, while ensuring GDPR compliance and data cleanliness.
- Respond to tutors’ enquiries and feedback complaints as part of managing the communications’ team inbox, whilst supporting the wider team to do the same.
- Work with the Communications and Media Manager and other communications officer to produce interesting and relevant pupil and tutor case studies throughout the year. Collaborate with our Programme Team and your MarComms colleagues to source appropriate case studies from our partner schools and volunteer network.
Key information:
full working week is 37.5 hours.
Hybrid working
We offer a flexible combination of office and home based working.
Holiday
25 days holiday a year (plus UK public holidays), increasing by a day for each complete year of service (up to five extra days). 3 additional days between Christmas and New Year.
Flexitime and TOIL
We have a flexible policy for working hours, and offer TOIL where staff have to work particularly early in the day or late in the evening, so that they can reclaim those hours at another time.
Team away days
The whole team across the UK gets together three times a year.
Pensions
We have a workplace pension scheme with a 4% employer contribution.
Culture of celebrating
Regular thanks and praise and monthly recognition of ’heroes’ to celebrate employees going above and beyond.
Knowledge-sharing
Lots of opportunities to learn from others in the organisation, including policy briefings, shadowing colleagues and peer-to-peer development.
Socials
Team socials around team days, regular bring-and-share team lunches and other activities.
Proofreading Team
As well as checking the accuracy of all content Action Tutoring shares with external audiences, our proofreading team supports individuals who would value an extra pair of eyes on their writing.
Ad hoc projects
Interested in other exciting topics relevant to our charity? Then join one of our working groups (including policy, diversity and inclusion, curriculum and training, socials, data and insights) and support with ongoing projects.
Pension
Employer pension contribution of 4%
Please submit the completed application form.
In the form you will be asked to reflect on the statements below:
1. Please provide examples of when you have shown evidence of being a creative and effective communicator, able to adapt to different audiences and platforms to achieve an outcome.
2. Please provide examples of when you have shown the ability to 'spin different plates' simultaneously while working to high standards.
3. What experience do you have with data management and analysis? Please provide specific examples of how you've used data to improve communication strategies
Applications that fail to meet these criteria will automatically be discounted. We want you to have every opportunity to shine and to show us your talents—please let us know if there is anything we can do to make sure the assessment process works for you.
Please note, we do not accept CVs and cover letters. We only accept applications with the application form.
| Title | File |
|---|---|
| Job description | Tutor_Communications_Officer_Job_Description.pdf |
| Job pack | Tutor_Communications_OfficerAY24.25.pdf |
| AT's way of working | AT's_Ways_of_Working.pdf |
| Application form - this must be completed | Tutor_Communications_Officer_Action_Tutoring's_Application_Form_AY24.25_internal__FINAL_VERSION_.docx |