ABOUT THE ROLE
Wrexham Tennis and Padel Centre a charitable organisation, operates at the heart of North Wales, providing thousands of people with access to (indoor and outdoor) tennis, padel and leisure facilities.
In partnership with Wrexham County Borough Council, the LTA and Tennis Wales, the Trustees of Centre have created a five-year strategy with the intention to grow and develop Wrexham Tennis & Padel Centre. Our mission is to ‘Improve health, wellbeing and potential for everyone, offering a 'world class environment' with tennis at its heart’.
The Centre Supervisor is a key part of the team, delivering day to day support for customers using the centre. We are looking for people with a passion for customer service who will support customers during their visit to the centre.
As a centre supervisor you will be responsible for running the centre and leading centre assistants during shifts, customer service across reception and café areas support cleaning and set up for meetings, events and functions.
This role will require flexibility to work daytimes evening and weekends shifts as required.
KEY ROLES & RESPONSIBILITIES
· As shift leader you will ensure day to day issues are dealt with and be the first point of contact for finding solutions for customer requests, enquiries or complaints.
· You will deliver an exceptional customer service through the supervision and direction of centre assistants. You will act as a positive role model to the team by always delivering the highest standards.
· You will undertake the day-to-day supervision of the centre assistants, working within policy and procedures. Ensuring the highest standards of Health and Safety, Cleanliness and Customer care.
· Take ownership of problems and difficult situations and resolve these promptly and effectively
· To manage and develop your allocated area of the business
· Actively promote centre activities and facilities to current and potential customers, communicating new programmes and special offers
· Preparing and serving food and drinks from our Café and ensure all meetings, rooms, functions, and events are set-up as required and presented with excellence
· To assist in the set up and delivery of events and competitions as required
· Provide daily support to ensure all courts and supporting areas are cleaned and maintained, indoors and outdoors
· Flexibility to work shifts as part of a rota, inclusive of early mornings, evenings and weekends, across a seven-day operation and act as a key holder for the premises.
PERSON SPECIFICATION
Previous Experience of (Essential):
- Supervising and leading a team
- Demonstrable experience incorporating all aspects of customer service, facilities and health and safety
- Working flexibly on a shift rota
- Operational facilities supervision/management
- Knowledge of booking management systems
Knowledge, Training & Qualifications (Essential):
- Safeguarding Training / qualified or willingness to undertake training
- First aid training / qualified or willingness to undertake training
- Food Hygiene / qualified or willingness to undertake training
- Manual handling training / qualified or willingness to undertake training
- A satisfactory DBS disclosure
- Clubspark / willingness to undertake training
- Customer service experience / willingness to undertake training
- COSHH training / willingness to undertake training
- Fire Marshall training / willingness to undertake training
Wrexham Tennis and Padel Centre is an equal opportunities organisation and welcomes applications from all interested individuals. Please attach a copy of your CV and a covering letter to this recruitment platform explaining how you meet the criteria for selection and why you wish to join the team.
The deadline for applications is midnight on 5th January 2025
Please note that the successful applicant will be required to provide 2 professional references and complete a Criminal Record Disclosure Form.
To find out more about Wrexham Tennis & Padel Centre please visit
Wrexham Tennis Centre or for more information please contact molly.mcneil@wrexhamtenniscentre.co.uk