Vacancy at Citizens Advice Central Nottinghamshire
Training Supervisor
Salary
£ £26,758
Vacancy listed
25/11/2024
Application deadline
03/01/2025
Details
Job Title: | Training Supervisor
Reporting to: | Operations Manager
Salary: | £26,758 per annum
Hours | 37 hours per week (30 hours considered)
Contract Term | Permanent
Location: |
Based in Ashfield, with regular travel across our districts (Ashfield, Broxtowe, Newark & Sherwood) to work with our existing team.
Role purpose: | This role has two elements: Responsible for training our current staff and volunteers and maintaining training records. Recruiting, inducting and training and supporting new volunteers.
There will also be occasional cover for the office based supervisors.
Along with the rest of the advice team as the trainer you will provide support to generalist advisers and ensure quality of advice is maintained.
Volunteers are at the heart of our organisation and this role will be pivotal in ensuring our valuable volunteers are supported and they are trained to a high quality standard.
You will also work as a wider team of Training Supervisors across our districts creating joint plans.
Key accountabilities | Key elements/Tasks
Planning and Development: | In conjunction with the senior management team, formulate and maintain our volunteering strategy and our yearly training and development plan for staff and volunteers Develop and maintain positive and constructive partnerships with relevant statutory and non-statutory agencies.
Learning, Development and training : | Design and run inclusive learning and development activities to meet quality standards in line with our training plan.Research and deliver training programmes, sessions, lesson plans and materials.Facilitate inclusive group and one to one learning and development activitiesOrganise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteersOversee our training programme and where necessary, assist trainees through self-learning modules and review progress on a regular basis.Coordinate assessment activities and make final decisions on competence of designated staff and volunteers.Identify and meet individual training and development needs of volunteers and staff.Create a positive working environment in which equality and diversity are well-managed and dignity at work is upheld Ensure trainees are informed of the activities, content and practical issues in the Citizens Advice learning programmes.
Quality and Advice Delivery: | Supervise advice delivery to ensure that standards meet Citizens Advice and external funder requirements. Monitor the quality of advice given to clients during advice sessions and through the QAA process Ensure the completion of training programmes for staff and volunteers through effective monitoring and team working Keep technical knowledge up to date and provide appropriate level of support and supervision to individual workers depending on their level of competence.Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of service and ensure clients do not suffer detriment due to poor or inadequate advice.Monitor the case records / telephone calls of designated staff and volunteers to meet the stipulated standard and service level agreement.Provide cover for the Advice Session Supervisor as required
Administration: | Maintain training records for all staff and volunteers and keep all admin systems and records relevant to the role up to date. Book staff and volunteers on training courses and other events. Provide statistical information on training and quality issues and provide regular reports as required.
Research and Campaigns:
| Keep up to date with current issues and ensure research and campaigns are promoted and integrated in a way relevant to the role.Encourage advisers to identify and record Research and Campaigns issues on a regular basis
Other duties and responsibilities:
| Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.Attend appropriate internal and external meetings as agreed with the line manager.Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues.Identify own learning and development needs and take steps to address these.Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.
Reporting to: | Operations Manager
Salary: | £26,758 per annum
Hours | 37 hours per week (30 hours considered)
Contract Term | Permanent
Location: |
Based in Ashfield, with regular travel across our districts (Ashfield, Broxtowe, Newark & Sherwood) to work with our existing team.
Role purpose: | This role has two elements: Responsible for training our current staff and volunteers and maintaining training records. Recruiting, inducting and training and supporting new volunteers.
There will also be occasional cover for the office based supervisors.
Along with the rest of the advice team as the trainer you will provide support to generalist advisers and ensure quality of advice is maintained.
Volunteers are at the heart of our organisation and this role will be pivotal in ensuring our valuable volunteers are supported and they are trained to a high quality standard.
You will also work as a wider team of Training Supervisors across our districts creating joint plans.
Key accountabilities | Key elements/Tasks
Planning and Development: | In conjunction with the senior management team, formulate and maintain our volunteering strategy and our yearly training and development plan for staff and volunteers Develop and maintain positive and constructive partnerships with relevant statutory and non-statutory agencies.
Learning, Development and training : | Design and run inclusive learning and development activities to meet quality standards in line with our training plan.Research and deliver training programmes, sessions, lesson plans and materials.Facilitate inclusive group and one to one learning and development activitiesOrganise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteersOversee our training programme and where necessary, assist trainees through self-learning modules and review progress on a regular basis.Coordinate assessment activities and make final decisions on competence of designated staff and volunteers.Identify and meet individual training and development needs of volunteers and staff.Create a positive working environment in which equality and diversity are well-managed and dignity at work is upheld Ensure trainees are informed of the activities, content and practical issues in the Citizens Advice learning programmes.
Quality and Advice Delivery: | Supervise advice delivery to ensure that standards meet Citizens Advice and external funder requirements. Monitor the quality of advice given to clients during advice sessions and through the QAA process Ensure the completion of training programmes for staff and volunteers through effective monitoring and team working Keep technical knowledge up to date and provide appropriate level of support and supervision to individual workers depending on their level of competence.Ensure remedial and developmental issues are identified and acted on to develop individuals, improve the quality of service and ensure clients do not suffer detriment due to poor or inadequate advice.Monitor the case records / telephone calls of designated staff and volunteers to meet the stipulated standard and service level agreement.Provide cover for the Advice Session Supervisor as required
Administration: | Maintain training records for all staff and volunteers and keep all admin systems and records relevant to the role up to date. Book staff and volunteers on training courses and other events. Provide statistical information on training and quality issues and provide regular reports as required.
Research and Campaigns:
| Keep up to date with current issues and ensure research and campaigns are promoted and integrated in a way relevant to the role.Encourage advisers to identify and record Research and Campaigns issues on a regular basis
Other duties and responsibilities:
| Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.Ensure that work reflects and supports the Citizens Advice service's equality and diversity strategy.Attend appropriate internal and external meetings as agreed with the line manager.Abide by health and safety guidelines and share responsibility for own health and safety and that of colleagues.Identify own learning and development needs and take steps to address these.Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.