Vacancy at Wilderness Group

Equipment and Logistics Coordinator - Wilderness England

Salary £ 22,880 - £27,300 (typically appointed at lower end upon starting)

Full-time, office based role in Kirkby Lonsdale, England

Vacancy listed 03/01/2025

Application deadline 31/01/2025

Details

Job purpose & Role Overview

As the Equipment and Logistics Coordinator, you will take a hands-on approach to coordinating and maintaining our outdoor equipment and logistics. This role is integral to ensuring our trips are well-prepared and equipped, delivering a 5-star experience to our guides and clients. You will oversee digital inventory, track maintenance, and optimise processes for seamless trip delivery, working closely with the sales, operations, and guiding teams to support Wilderness England’s seasonal needs.

Seasonality

April to October is 'summer season' which involves strict deadlines as the majority of trips depart, along with reacting to any unforeseen issues that may arise. Annual leave is more restricted during this period.

November - Feb is ‘winter season’ which involves preparation and planning for the following year, kit repairs, maintenance, review of processes and budgeting, as well as providing support to the wider office team.

Hours of Work

Hours for this role are 35hrs per week although there is an opportunity to increase hours in the summer and reduce them in the winter. Weekend work is required.

This role requires scheduled weekend work during the summer season as trips are confirmed to run, weekend work will be agreed well in advance according to our trip schedule. This will be to cover key trips that are ‘stores heavy’ and where guides require assistance with prep, packing and return.
Indicative working hours would be as follows:

April to October

Mon: Off
Tue: 9-5
Wed: 9-5
Thu: 9-5
Fri: 10-6
Sat: 7-3
Sun: Off

The scheduled hours may vary a little each week pending which trips are operating and can be managed between your line manager and wider operations team.

During the winter-season this would typically be a Mon-Friday, 9-5 role.

Key Accountabilities

Supplier Relationship Coordination

Build and maintain strong relationships with key suppliers, including food, equipment, and maintenance service providers (e.g. Lyon, Trek Bikes, Haglofs, Ford, Mercedes, Enterprise).
Coordinate procurement and purchasing, ensuring efficient, high-quality sourcing aligned with seasonal requirements and budgets.

Process & Efficiency Optimization

Identify and implement practical efficiencies across equipment coordination , maintenance, and stock levels.
Streamline preparation and packing processes for all trips, particularly for gear-heavy departures, with a focus on time management and resource planning.

Feedback-Driven Improvements

Act on feedback related to equipment, kit, and logistics processes, making practical adjustments to enhance service quality.
Collaborate with the operations team to develop and implement new procedures as required for ongoing improvement.

Collaboration with Operations & Guiding Teams

Coordinate with the wider operations team to support trip logistics, assist with client and vehicle transfers where required, respond to emergencies, and ensure a seamless experience for clients and guides.

Key Responsibilities

Equipment & Logistics Coordination

Conduct maintenance of all outdoor equipment, our fleet of road, gravel and electric bikes, ensuring they are trip-ready throughout the season.
Oversee logistical setup and handover of equipment and resources, directly supporting guides and the operations team.

Inventory & Store Organization

Maintain a well-organised store with a clear labelling structure and accessible inventory, updating processes ahead of each season.
Track digital inventory records, ensuring accurate allocation of bikes and equipment for trip planning.

Guide Support & Training

Deliver training on stores operations and equipment use, both in-person and through online content, keeping guides informed and prepared.
Facilitate end-of-trip equipment returns, coordinating waste and recycling according to environmental standards.

What do we typically look for in successful candidates across all roles?

A strong and clear commitment to customer service excellence and “extra mile” delivery.
Good IT skills with experience in cloud-based CRM systems such as Salesforce,
Google Drive and Mac applications.Strong administration and organisational skills, with the ability to maintain accuracy even when very busy.
Consistently great attention to detail, even when faced with multiple tasks and deadlines.
Good interpersonal skills, awareness and emotional intelligence with an ability to develop and sustain internal & external business relationships.
A natural collaborator who enjoys working in teams with a diverse range of individuals.
A genuine interest, knowledge and passion for adventure in the regions where Wilderness operates.
Committed to sustainability and is an advocate for wild places and our planet.

Preferred role-specific Skills, Knowledge & Experience

Practical experience and interest of all or most of the activities offered by Wilderness England would be an advantage.
Strong communication and teamwork skills, along with a willingness to get your hands dirty.
NGB Qualifications are desirable.
An interest in maintaining modern road/gravel/electric bikes with experience in this area being a strong advantage.
Clean Driving Licence and ability to drive a trailer.

Diversity, Equity & Inclusion

The Wilderness group of businesses are committed to diversity through inclusive practices. We are looking to improve the diversity of our teams and believe firmly in the value of varied life experiences, backgrounds and cultures in our workplace.

We welcome and encourage diverse applicants for any advertised position and will consider all applicants regardless of age, race, religion, gender identity, sexual orientation, health conditions, impairments or other characteristics.

How to Apply

We’re really keen to hear from you so please send us your CV and 1 page Cover Letter in PDF format through the online Breathe HR portal detailing the following:

Which role you are applying for.
Relevant experience and transferable skills you can bring to this role, including how you manage a varied workload.
How you will enhance the performance of our Operations Team.
In 100 words or less, tell us what motivates you to coordinate the trip logistics for multiple adventure trips across England

Please note that we are not in a position to offer sponsorship for this role. As such, a right to work in the UK is required in order to apply. Please ensure your application is complete to be fully considered.

All applications should be submitted through our Breathe HR recruitment system in PDF format and will be auto-acknowledged upon receipt before being manually reviewed by the team. Interviews and appointments may happen for the right candidate before the closing date, so don’t hesitate to apply ASAP.

Benefits

• 35 hour working week
• 31 days holiday + earn up to 12 rostered days off per annum
• 14 hours of volunteer leave to make a difference towards causes that are important to you and/or our business
• Flexible / Hybrid working plus up to 2 weeks working from anywhere
• Company Contributed Stakeholder Pension
• Company Health Plan (after the qualifying period)
• Occupational Maternity Pay (after the qualifying period)
• Bike to Work Scheme
• Family and friends discounts
• Training and career development opportunities
• Team activity afternoons (Wilderness Wednesday)
• Industry discounts on outdoor clothing and equipment
• Cake on your birthday
• Unlimited tea and coffee with only the occasional milk shortage emergency

Notes

• All application docs should be submitted in PDF format (please have these ready to upload before you hit 'apply'
• Incomplete/incorrectly submitted applications will automatically be rejected
• A right to work in the UK is required in order to apply.
• All applications submitted through Breathe HR system will be auto-acknowledged