JOB TITLE –   Wellbeing Support Worker

DEPARTMENT/LOCATION – At Home / Remote – working in people’s own homes in Bath, Keynsham and Somer Valley. | REPORTING TO – At Home Service Senior Lead
JOB PURPOSE  As a Wellbeing Support Worker, reporting to the At Home Senior Lead, you'll play a vital part in supporting Age UK Bath | North East Somerset's mission to build an age-friendly community, enabling people to age well. You'll be part of a fast-paced, dynamic team, passionately working to make a difference in our local community and contributing to the charity's wider strategy. In this diverse role, you'll provide prompt and compassionate support while always focusing on the wellbeing of our members, ensuring they feel safe and secure. Your commitment to delivering quality services will reflect our three organisational goals, including:
1.     We Enable: Our goal is to enable older people to live their lives on their own terms, with dignity, respect, and independence. Creating an age-friendly community that is supportive of older people
2.     We Influence: Our goal is to create an age-friendly community that is supportive of older people.
3.     We Provide: Our goal is to provide high-quality services that older people have identified as being required.
KEY RESPONSIBILITIES ·     
Assisting people to continue living independently and safely in their own homes, aiming to improve their overall wellbeing
·       Practical support including dusting, vacuuming, laundry, ironing, meal preparation, assisting with correspondence and paying bills, taking people to appointments, shopping or on social outings.
·       Supporting people in keeping their minds active through stimulating conversion and activities.
·       Emotional support through active listening, reassurance, and encouragement.
·       Social support by signposting to other appropriate Age UK services and other sources of support within the local community
·       Technical support including helping people to navigate online shopping, setting up email, searching the internet and booking online appointments.
·       Always remaining alert to any changes in a person’s condition and taking appropriate action as directed; reporting back promptly to At Home Service Lead if you have any concerns.
     Working with a flexible adaptive approach that allows you to be responsive to the needs of the charity and those we support
COMPETENCIES ·     
Empowerment: We believe in empowering older people to live their lives on their own terms, with dignity, respect, and independence. ·       
Inclusion: We believe in working with older people to create a diverse and inclusive community, where everyone can participate and contribute. We challenge ageism wherever we find it, and work to promote positive images of aging. ·       Collaboration: We believe in working collaboratively with older people and others, to create positive change and achieve our shared goals. ·       Quality: We are committed to delivering high-quality services that meet the identified needs and priorities of older people, and to continuously improving our practices and processes. ·     
Accountability: We are accountable to the older people we serve, our community, our funders, and our stakeholders, and we are committed to being transparent and responsible in our actions.
RELEVANT FUNCTIONAL/TECHNICAL SKILLS OR INDUSTRY EXPERIENCE
Essential  
·       Driving license and access to a car with appropriate business insurance

·       Effective verbal and non-verbal communication skills

·       Able to provide practical and emotional support whilst promoting personal choice and independence

·       Able to follow set protocols, maintaining professional boundaries and upholding confidentiality 

·       Demonstrate patience and calm decision-making skills with a problem solving approach

·       Ability to work within a diverse setting
.        Self-motivated and punctual with excellent organisational            skills
Desirable  
·       Experience of working in a similar role

·       Experience of working within the charity sector

·       A good standard of education & relevant courses/training
        completed

·       Knowledge of the Health & Social Care system

·       Ability to use a smart phone (or willingness to learn) for  
       accurate record keeping and rostering purposes.

·       Relevant satisfactory checks/DBS

.        Element of flexibility