IT Applications Support
Trafford Park
Vacancy listed 14/09/2026
Application deadline 01/10/2026
Details

Who are we?


John Hogg is a market leader in fuel marking and speciality chemical technology. For over 40 years, we have supported and supplied governments and the petroleum, lubricant and speciality chemical industries. Today, our technical solutions define and distinguish brands, safeguard product quality, reduce fuel fraud, drive compliance and boost tax revenues in over 70 countries. For more information visit our website.

We are looking for a high performing individual to assist our IT department as a IT Application Support.

About the role:


John Hogg is looking to strengthen the IT team to support our growing business.  Our internal IT department provides support to a variety of internal customers, all with their unique support requirements and needs.  We are currently exploring how we can utilise our tools and applications further and embed these in our processes. A large quantity of work will revolve around Application management and training so the candidate must be comfortable creating and providing training being able to adapt their communication and language. 
 
Responsibilities:

Operational

  • Provide technical support for Modern Workspace technologies as part of an ITIL-based IT Team.
  • Be responsible for overseeing and providing expertise to expand upon, optimise and support application/service adoption of Modern Workspace platforms, specifically Microsoft 365.
  • Maintain and report on helpdesk support tickets, using the system as a tool to prioritise workload and user support.
  • Standardise IT systems, policies, procedures, set-up and documentation.
  • Support IT colleagues on IT maintenance and change projects.
  • Report on and provide feedback on performance to improve service.
  • Carry out agreed IT maintenance activities and assist with Service Desk tickets, providing excellent service to colleagues.

Relationships

  • Be a point of contact for user support, including ERP, and deliver prioritised solutions with the help of partners as required.
  • Evaluate training requirements and provide company-wide training on applications to ensure they are used effectively and consistently across the business.

Other

  • Monitor and report on key security factors.
  • Identify opportunities to improve efficiency, security and resilience within the IT infrastructure.
  • Support the development of IT solutions, including user training on IT technology to improve efficiency.

About you:


Qualifications: IT based courses/qualifications are desired but not a requirement

Experience: Previous experience in 2nd/ 3rd Line support both on-prem and remote, experience implementing new software and providing training to embed learning,  experience of the following systems:
 
  • Microsoft 365 Enterprise 
  • Active Directory  
  • Azure Active Directory 
  • SharePoint Online 
  • Exchange Online 
  • Microsoft Teams 
  • VoIP System Admin Experience  
  • Windows Server Administration and Windows Desktop support 
  • VMware ESXi 
  • Veeam Data Platform 

Behaviours:
Analytical thinking, flexibility, independence, tenacity, concern for impact, results orientated, critical information seeking, imitative 


Benefits

Participation in the Company’s profit related pay scheme subject to eligibility.

35 - 40 hr week dependent on location, Mon – Fri

25 days holiday + bank holidays.

Company-wide annual Training Plan for personal and role development.

Pension scheme paid via salary sacrifice for increased contributions.

Health Shield Cash Plan + Employee Assistance Programme.

Regular Health and Wellbeing Initiatives.

Cycle to work scheme.

This vacancy has now been closed