Customer Engagement Intern - Fixed term 9 months
Salary £ 15,600 pa
75% home based with travel to and from events. 25% based in Harpenden, Hertfordshire
Vacancy listed 10/07/2024
Application deadline 31/07/2024
Details
Job purpose: Overview of the role:
This is a new role supporting business development for our small team. The role will contribute to the success and long-term sustainability of the organisation by working on our business development pipeline, bringing in business from new and existing clients.
 
 Key areas of responsibility:
Relationship Building: 
·      Cultivate and nurture relationships with current and 'quiet' clients, and our partner organisations (for example, members of the Hertfordshire Chamber of Commerce or BNI).
·      Develop and execute a calendar of communications to engage new clients with our news and product developments.
·      Collaborate with other team members to identify and pursue strategic partnership opportunities.
 
Sales Support:
·      Follow up on quotes with a view to closing them, getting feedback, or booking a meeting between Liz and the potential client.
·      Assist in driving sales through various channels, supporting the director with necessary collateral and information.
·      Engage with potential customers, providing product information and addressing queries.
 
Customer and Competitor Insights:
·      Design and implement strategies to gather valuable insights from customers.
·      Conduct surveys, interviews, and feedback sessions to understand customer needs and preferences.
·      Conduct competitor analysis around products, pricing, and positioning in the market.
·      Manage our CRM (Hubspot) to its fullest potential to give us quality insights.
 
Product Development:
·      Collaborate with the team on new products, where the market suggests a need.
 
Event Organisation and Attendance:
·      Coordinate and support the planning of events, both virtual and in-person.
·      Host HR Information System demonstration sessions (initially in partnership with other team members) to potential customers.
·      Where appropriate, attend (virtual and/or in-person) networking events to represent Redway HR, engaging with customers, partners, and industry professionals.
 
Marketing Campaign Development:
·      Collaborate with the director to brainstorm, plan, and execute engaging marketing campaigns.
·      Assist in the creation of content, including blog articles and promotional materials.
·      Maintenance of our Wordpress website to ensure accessibility and accuracy is high
 
General:
·      Work in line with our social and environmental performance indicators around energy consumption, recycling, and volunteering.
·      Table suggested changes and developments to Redway frameworks at team meetings for discussion and approval.
·      Support colleagues with delegated work where requested.
·      Tap into the range of skills within the team to draw in their expertise for your role when needed.
 
Personal specification - Essential criteria:
This post has a Genuine Occupational Requirement that the successful applicant be a person who is blind or partially sighted, in line with The Equality Act 2010
The successful applicant will possess the following skills:
·      Educated to A Level or equivalent
·      GCSE or equivalent English and Maths
·      Excellent written and spoken English
·      A warm and engaging personal style
·      Personal confidence, resilience and tenacity
·      Proficient user of the MS Office suite
·      Strong problem-solving and analytical skills
·      Good broadband speed (minimum average download speed of 25 Mbps)
·      a designated workspace at home
·      Able to retain motivation and passion while working remotely
·      Willingness to travel to the TPT Hub in London for intern development events throughout the course of the internship programme (costs covered by TPT).
·      Having not previously undertaken the Get Set Progress internship programme.
 
Desirable criteria:
·      experience with wordpress would be highly beneficial
·      Database/CRM experience would be highly beneficial
·      Marketing/sales experience would be highly beneficial

How to apply:
Please apply by uploading your CV and a cover letter setting out why you think you are the ideal person for the role.
 
Benefits

25 hours per week
Flexible working - a fully flexible working pattern allowing you to fit your personal commitments around the needs of our clients
Approximately 75% of the role home-based, attracting tax relief
6 weeks holiday
Contributory pension from day 1
Discretionary commission scheme for bringing in new clients
Life assurance from day 1
Opportunities for professional development
A genuine opportunity to input into the development of not just our company, but others too.

Notes

Join us at Redway HR
Thomas Pocklington Trust (TPT) and RNIB are collaborating with organisations from both the sight loss and wider charity sector as well as corporate organisations to create new opportunities for blind and partially sighted people to find employment through the Get Set Progress (GSP) Internship programme. Redway is delighted to be offering an internship as part of the Get Set Progress scheme.

Redway is an award-winning business providing a broad range of operational and strategic HR solutions to help organisations grow, change and thrive. We empower businesses with exceptional outsourced HR solutions, fostering excellence and collaboration.

Our goal is to be the partner of choice for building high-performing and engaged workforces, making a positive impact on workplaces and society.

Current clients range from start-ups to established businesses. We support both corporate and not-for-profit organisations, including schools and care homes. We work flexibly to suit your needs and your budget, with a keen eye on your business’s aims.

The benefits of a Get Set Progress (GSP) internship:
As part of your 9-month internship, you will be part of a large cohort of fellow interns and gain the following:
• Obtain valuable work experience within the charity sector
• Technology support (Including Microsoft Office) and upskilling opportunities
• Online and in-person Training and development opportunities
• Opportunity to present and network with Senior leaders within the Sight Loss Sector
• Opportunities to build relationships with fellow interns
• A personal mentor offering support, advice and guidance throughout your internship
• Help deliver positive changes for people with sight loss

As part of the GSP Internship programme, you will also be enrolled on the TPT Works For Me Employment Programme, where you will gain bespoke employment support, guidance and advice from the TPT Employment Team, some of the skills that you will receive support and guidance around include:
• CV writing
• Job searching
• Cover letter and speculative letter writing
• Application form writing
• Interview techniques

This vacancy has now been closed