Vacancy at Wilderness Group
- Ensuring day to day tech support requests are actioned in a timely and effective manner.
- Ensuring support is provided for the administration and development of key IT systems in a timely and effective manner.
Key Responsibilities
- Day to day tech support and administration of IT systems. This may include;
- All aspects of user management including new user setup/deactivation.
- Computer asset management and maintenance.
- User support requests.
- Salesforce configuration changes.
- Data management to improve business data quality.
- Network maintenance. Ensuring the network infrastructure is stable and secure.
- Effectively communicate with and develop strong relationships with stakeholders and colleagues to develop a deep understanding of business and support requirements.
- Ensuring the organisations’ IT systems comply with cyber security policies and the latest best practice guidelines.
- Minimum 1 year of first line IT support experience or relevant role using business systems.
- Experience of troubleshooting and configuring Microsoft 365 Enterprise products, particularly but not limited to Exchange, Intune and Defender.
- A high level of IT skills with experience of cloud based systems, ideally Microsoft 365, Google Workspace, Salesforce.
- Strong problem solving skills, logical thinking & quick to understand new processes and systems.
- A high level of conscientiousness and independent drive to deliver the highest quality of work possible.
- Experience of using and administering Salesforce or other CRM systems.
- Working knowledge and experience of Apple products and devices.
- Some experience in scripting or programming (Apex/ Visualforce/ Javascript/ HTML/ CSS)
- Working knowledge and experience in corporate network environments, including but not limited to firewall configuration, VPN configuration, network traffic optimisation.
How to apply
Firstly, please ensure you visit the careers section on our website where you can learn much more about what it's like to be a part of the Wilderness team. If you like what you see then please read on and apply as requested below.
We’re really keen to hear from you so please send us your CV and 1 page cover letter through the online Breathe HR portal detailing the following:
- Which role you are applying for
- The relevant experience you can bring to this role
- The hardest technical challenge you have overcome in teh world of IT
- What motivates you to apply for this role and why you would be the ideal candidate
A passion for what we are trying to achieve as a business coupled with a desire to help make this happen goes a long way, so please don’t be put off applying just because you don’t tick all of the above. What’s most important is that you believe you can fulfil this role and are able to demonstrate this accordingly through your application and, if shortlisted, the subsequent interview process.
• 35 hour working week
• 31 days holiday + earn up to 12 rostered days off per annum
• 14 hours of volunteer leave to support causes that are important to you and/or our business
• Flexible working plus up to 2 weeks working from anywhere
• Company Contributed Ethical Stakeholder Pension
• Company Health Plan (after qualifying period) including 24/7 Employee Assistance Program
• Occupational Maternity Pay (after qualifying period)
• Bike to Work Scheme
• Family & friends discounts
• Training & career development opportunities inc. a Wilderness Week in your first year
• Team activities (Wilderness Wild Days)
• Industry discounts on outdoor clothing & equipment
• Cake on your birthday
• Unlimited tea and coffee with only the occasional milk shortage emergency
• All application docs should be submitted in PDF format
• Incomplete/incorrectly submitted applications will automatically be rejected
• A right to work in the UK is required in order to apply.
• All applications submitted through Breathe HR system will be auto-acknowledged
• Interviews and appointment may happen for the right candidate before the closing date, please apply ASAP.
This position will be line managed by our Head of Data & Technology based at our Wilderness Scotland office in Aviemore which is part of the Active Travel Group (ATG). Ideally, this role will be predominantly at our London office, home of Ski Solutions (also part of the Active Travel Group) but could also be based at our office in Aviemore, Scotland or Kirby Lonsdale, England. Hybrid work options are available or this role.
There may be a requirement to travel to the London office or other ATG office sites on a semi regular basis so please consider this when applying for this role