Advice and Training Supervisor
Salary £ 26,500 - £32,000
Camborne
Vacancy listed 15/07/2024
Application deadline 29/07/2024
Details
Citizens Advice Cornwall is looking for a full time Advice and Training Supervisor to work from our hub office in Camborne, to support our paid and volunteer advisers in their role giving advice. This is a great opportunity to work with dedicated and well-trained teams delivering advice and guidance to those in our community who need help. 

The role is key to providing a smooth and efficient service available throughout the county via phone, webchat, email, video appointment and face to face.

Person Specification


Essential Criteria 

  • Current experience of effectively managing a team
  • An understanding of the differences of managing paid staff and volunteers
  • Experience of working with people in a supportive role and managing complex needs of customers/clients.
  • An understanding of the welfare benefits and housing/homelessness systems.
  • Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
  • Good understanding of safeguarding principles and willingness to adhere to them.
  • Ability to analyse and interpret complex information.
  • Ability and willingness to work as part of a team and alone.
  • A good communicator and motivator, with strong written and verbal communication skills.
  • Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
  • The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Cornwall
  • Ability to travel and work across Cornwall.
  • Ability to use IT packages including Microsoft Word (Word, Excel, PowerPoint) or similar, planning or database packages and the ability to use email and maintain an electronic diary.
  • Experience with Citizens Advice systems (Casebook, Advisernet, Adviceline) is useful but not essential.
  • Commitment to reflective performance and continuing professional development

Desirable Criteria
 
  • Qualification/experience as Generalist Adviser
  • Experience of working in the charitable/third sector and/or working with groups of volunteers
  • An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.
 

In accordance with our local policy the successful candidate will be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.


Benefits

We offer:
• 37 hours per week (full time Monday – Friday)
• Based at one of Citizens Advice Cornwall’s Camborne office.
• Salary: FTE £26,500 - £32,000 (Band D) per annum, pro rata for part-time work.
• Permanent contract
• An opportunity to work for a well-respected local charity.
• Being part of a team focused on client needs
• Access to mental health and wellbeing support
• 25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)
• Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)
• Opportunity to accumulate additional holiday for length of service
• Access to Enhanced Sick Pay, subject to contract terms.
• Continuous Professional Development
• Access to an Employee Assistance Programme to support physical and mental health & wellbeing
• Access to contributory pension scheme

Attached documents
Title File
Application form Application_Form.docx
Application form guidance Application_Form_Guidance.pdf
Job pack - accessible version Job_Pack_Advice_and_Training_Supervisor_July24.pdf
Job pack Job_Pack_-_Advice___Training_Supervisor_July2024.pdf

This vacancy has now been closed