<div class="trix-content"> <div>Citizens Advice Cornwall is looking for a full time Advice and Training Supervisor to work from our hub office in Camborne, to support our paid and volunteer advisers in their role giving advice. This is a great opportunity to work with dedicated and well-trained teams delivering advice and guidance to those in our community who need help.&nbsp;<br><br>The role is key to providing a smooth and efficient service available throughout the county via phone, webchat, email, video appointment and face to face.<br><br></div><h1>Person Specification</h1><div><br><strong>Essential Criteria&nbsp;<br></strong><br></div><ul><li>Current experience of effectively managing a team</li><li>An understanding of the differences of managing paid staff and volunteers</li><li>Experience of working with people in a supportive role and managing complex needs of customers/clients.</li><li>An understanding of the welfare benefits and housing/homelessness systems.</li><li>Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.</li><li>Good understanding of safeguarding principles and willingness to adhere to them.</li><li>Ability to analyse and interpret complex information.</li><li>Ability and willingness to work as part of a team and alone.</li><li>A good communicator and motivator, with strong written and verbal communication skills.</li><li>Ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.</li><li>The ability to commit to and work within the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Cornwall</li><li>Ability to travel and work across Cornwall.</li><li>Ability to use IT packages including Microsoft Word (Word, Excel, PowerPoint) or similar, planning or database packages and the ability to use email and maintain an electronic diary.</li><li>Experience with Citizens Advice systems (Casebook, Advisernet, Adviceline) is useful but not essential.</li><li>Commitment to reflective performance and continuing professional development</li></ul><div><br><strong>Desirable Criteria</strong></div><div>&nbsp;</div><ul><li>Qualification/experience as Generalist Adviser</li><li>Experience of working in the charitable/third sector and/or working with groups of volunteers</li><li>An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.</li></ul><div>&nbsp;<br><br></div><div>In accordance with our local policy the successful candidate will be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.<br><br></div><div><br></div> </div>