Person Specification

• Proven experience of exploring, researching and tailoring advice and support for clients. An ability to sift through information and extract the relevant parts.
• Demonstrable ability as an adaptable and effective communicator, delivering and accepting information at a variety of people levels (verbal, written, presentation).
• Well-developed interpersonal skills and the ability to build successful partnerships.
• Ability to systematically manage a varied workload, meeting deadlines, targets and managing a full caseload. 
• Proven ability to prioritise effectively, to multi-task, adapt and cope well under pressure
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Ability to use IT packages and systems/software, including Microsoft Word (Word, Excel, Powerpoint) or similar, planning or database packages and the ability to use email and maintain an electronic diary. Experience with Citizens Advice systems (Casebook, Advisernet, Adviceline) is useful but not essential.
• Willingness to work as part of a team or alone; able to work on own initiative
• Commitment to reflective performance and continuing professional development
• Commitment to and passion for the work of Citizens Advice Cornwall

• Knowledge and recent experience of providing Generalist Advice/casework to clients.
• An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.