The Office and Compliance Manager is a pivotal role sitting at the heart of the organisation leading our administration and compliance activity. The post ensures the organisation runs efficiently and safely in line with all regulations and best practice.
This is demanding yet rewarding role for a person with drive and initiative. The post holder will manage the day to day working operations of the National Office, based in Edinburgh, in relation to contracts and suppliers, managing our administrative team and capacity, supporting the onboarding and offboarding recruitment process for staff and volunteers, and ensuring compliance with relevant legislation including Health and Safety and employment.
We are looking for an enthusiastic, committed person, with a ‘can-do’ approach to problem solving with a strong background in office management, administration, or operations with appropriate qualifications or experience.
The Office and Compliance Manager will also support the Board of Trustees through coordinating meetings and taking formal minutes.
The Office and Compliance Manager has autonomy within the role but will work closely with the Director of Operations and People and Culture Manager to make decisions and recommend changes as needed.
Key Responsibilities:
· Manage National Office, including contract and lease management, health and safety, and data compliance
· Collect and analyse data regarding the performance of the organisation and provide feedback to National Management Team
· Coordinate and attend Board and Committee Meetings and take formal minutes
· Ensure organisational complaints and comments are dealt with appropriately
· Maintain awareness of, and manage internal process for, changes in applicable legislation, certified management systems, and approved codes of practice relevant to the organisation
· Maintain organisational accreditations
· Management IT software, hardware, and support contracts
· Monitor and assess the competitiveness of suppliers
· Provide relevant advice and guidance to all staff and management to ensure adherence to organisational procedures
· Support and Coordinator administrative teams across the organisation and building on our administrative capacity
· Support Hiring Managers with HR processes, including onboarding and offboarding of staff and volunteers
· Supporting our People and Culture Manager in the management of our HR portal (BreatheHR)
· Work closely with our Head of Quality and Improvement in ensuring organisational reports are completed and monitor that appropriate action is taken
· Additional duties and projects as required by the Director of Operations
Essential Criteria:
· I have relevant qualifications or equivalent experience and skills
· Able to communicate effectively, manage teams and expectations
· Able to work autonomously as a self-starter and work as part of a wider team
· Be able to demonstrate a working knowledge of compliance relating to Health and Safety, Quality, and Environmental Management
· Excellent project management skills and demonstrable experience of managing multiple stakeholders to achieve agreed shared objectives
· Exceptional attention to detail and able to work to deadlines
· Experience in office and/or administrative management, and knowledge of managing contracts
· Strong analytical skills and the ability to interpret and present data
· Commitment to the values of Change Mental Health
Desirable Criteria:
· Demonstrable understanding and empathy towards mental health problems
· Track record of managing geographically dispersed teams
· Experience of leading change management
· Knowledge of, and working within, key legislation in line with role priorities and responsibilities
