As a Fragrance Specialist you are accountable for promoting the brand to existing and new
customers within the stores in which you work; managing client loyalty to assist the stores’ business
growth and development. You are also accountable for assisting in sustaining brand image and
delivering 5-star customer experience.

Key Responsibilities
• Ensure you monitor and meet your individual target and key performance indicators each
month
• Assist more senior managers to acquire accurate retail figures for their weekly report
• Maintain housekeeping and brand visual merchandising standards
• Ensure excellent customer experience is executed at all times, and handle customer
feedback promptly and courteously
• Assist managers and stock control manager to maintain stock level and integrity
• Take full direction from managers and respond efficiently and promptly to requests and
directions from them
• Develop a thorough product knowledge and an understanding of the stories behind the
brand and brand image
• Maintain a professional image and attitude as a brand ambassador
• Develop clienteling and client loyalty
• Ensure that daily reports and monthly reports are properly completed and submitted on
time
• Adhere to all policy and guidelines given by the company and the stores in which you work
• Ensure databases and customer profiles are up-to-date and contain accurate and relevant
data in respect with GDPR regulations

Key Skills Required
• Effectively communicate with team and management
• Good time keeping
• Teamwork and co-operations
• Direct sales skills and clienteling