Vacancy at Citizens Advice Cornwall
Team Lead (Saltash office)
Salary
£ 27,500 - £32,000 (Band D)
Cornwall
Vacancy listed
17/12/2025
Application deadline
04/01/2026
Details
Reporting to the Advice Services Manager, the Team Lead will oversee the effective and efficient operation of their assigned team, ensuring a safe, organised, and professional environment for clients, volunteers, and employees.
As a key member of CA Cornwall’s leadership, you will be responsible for line-managing a team of paid staff and/or volunteers, supporting and coordinating recruitment, induction, training and development, and leading on team-based Health & Safety measures and requirements for the office/outreach locations you oversee.
This role works collaboratively with the Quality of Advice & Technical (QAT) team, to provide the pastoral care and development needs of your team alongside the QAT’s input, feedback, and supervision of team members advice work.
Job Specification
Essential
- Proven experience in supervising or managing staff and/or volunteers, with a strong understanding of pastoral care and line management needs.
- Strong organisational skills with the ability to prioritise and manage teams, projects and multiple operational tasks.
- Good working knowledge of office health & safety requirements and procedures.
- Experience in recruitment, onboarding, and identifying/facilitating learning & development needs.
- Excellent interpersonal and communication skills; able to adapt interpersonal skills to approach situations sensitively and appropriately.
- Proven ability to build effective working relationship with external stakeholders
- The ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Comfortable working independently and using initiative to problem-solve, as well as collaborating as part of a wider team.
- Strong IT literacy, including use of Microsoft Office, shared drives, and basic database use.
- Commitment to the aims and values of the Citizens Advice Cornwall, including the ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
- Ability and willingness to travel and work across multiple locations, where required for the role.
Desirable
- Experience working in an advice, legal, or social welfare organisation.
- Experience/understanding of working within a volunteer-based charity.
- An ability to help build a collaborative ‘one-team’ culture whereby staff and volunteers, as far as possible, contribute their skills, experience, and time flexibly across our service to meet the needs of our clients and colleagues. Therefore, a flexible approach to working and planning would be desirable.
In accordance with our local policy the successful candidate will be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.
Benefits
We offer:
-37 hours per week (Full-time)
-Salary: FTE £27,500 - £32,000 (Band D) per annum (dependent on experience and qualifications)
-Your work base will be at one of our Saltash office with requirements to travel to meetings or other offices/locations. Some of the work can be home based
-An opportunity to work for a well-respected local charity
-Being part of a team focused on client needs
-Access to mental health and wellbeing support
-25 days Annual Leave, plus 8 Bank Holidays (pro rata for part-time working)
-Additional time-off over the organisation’s Christmas Closure period (determined each year by the Trustee Board)
-Opportunity to accumulate additional holiday for length of service
Attached documents
| Title | File |
|---|---|
| Application form | Application_Form.docx |
| Application form guidance | Application_Guidance_.docx |
| Job pack | Team_Lead_Saltash_December_2025.pdf |