POST:                      Senior Co-ordinator
DEPARTMENT:    HMP Altcourse           
REPORTS TO:       Service Manager
CONTRACT :         Permanent - Fulltime (37.5 hours)   

 OVERALL PURPOSE: 

Role responsibilities 

• Manage and support the team, currently consisting of two staff members, providing clear direction, guidance and regular supervision.
• Set objectives, monitor individual performance and conduct quarterly In-Year Reviews, identifying development needs and agreeing actions.
• Promote a positive, supportive and professional team culture, encouraging accountability, collaboration and continuous improvement.
• Ensure team members understand organisational priorities, contractual requirements and their individual          responsibilities.
• Support staff wellbeing, professional development and the effective management of workloads and deadlines.

• Oversee the delivery and ongoing development of the Buddy Programme at HMP Altcourse.
• Deliver consistent, high-quality training to prisoners who will provide peer support to fellow prisoners with health and social care needs.
• Ensure programme delivery follows Recoop's training materials, procedures, quality standards and    safeguarding requirements.
• Maintain effective working relationships with prison departments, healthcare teams, the Local Authority and other relevant professionals to support the safe and effective delivery of the programme.

• Take responsibility for ensuring month-end data returns are accurate, complete and submitted within agreed deadlines.
• Check information provided by team members, follow up missing information and resolve discrepancies.
• Monitor service activity and performance against agreed objectives, targets and contractual requirements.
• Maintain accurate records and ensure information is handled appropriately and confidentially.
• Identify opportunities to improve service delivery and use monitoring information and feedback to inform improvements.
• Provide progress reports and updates to the Service Manager as required.

• Build and maintain positive working relationships with prison staff, healthcare professionals, external stakeholders and the wider Recoop team.
• Attend relevant meetings and communicate service developments, operational issues and outcomes appropriately.
• Represent Recoop professionally, promoting the organisation's values and the benefits of its services.
• Contribute to team discussions, service development and the sharing of good practice across Recoop.

• Ensure services are delivered in accordance with Recoop policies, procedures, contractual requirements and relevant prison processes.
• Promote a person-centred approach that respects individual needs, dignity, rights and preferences.
• Ensure safeguarding concerns, risks and changes in individuals' needs are recognised, recorded and escalated appropriately.
• Promote safe working practices, professional boundaries, confidentiality and responsible information handling.
• Maintain knowledge of relevant policies, procedures and guidance, undertaking appropriate training and professional development.
• Undertake other reasonable duties consistent with the level and purpose of the role.

PERSON SPECIFICATION

• Educated to at least “A” level, DipSW, or NVQ level 3. 
• Teaching or training qualifications (or willing to work towards).
• Relevant qualification in management, health and social care, criminal justice or a related field. (D) 
• Teaching, training or coaching qualification, or experience of delivering training. (D)

• Experience of working with people in a health, social care, criminal justice or related setting. 
• Experience of building positive working relationships with colleagues, service users and other professionals. 
• Experience of maintaining records, preparing reports or managing information accurately. 
• Experience of using IT systems to support service delivery and administration.

• Excellent written and verbal communication skills, with the ability to build positive working relationships with colleagues, prison staff and external professionals.
• Strong organisational skills, attention to detail and the ability to manage competing priorities and meet deadlines.
• Ability to motivate, support and work collaboratively with others, contributing to a positive team culture.
• Confident using IT systems, maintaining accurate records and handling confidential information responsibly.
•  Able to work independently, use initiative, solve problems and recognise when issues need to be escalated.
• Resilient, adaptable and able to remain calm under pressure, particularly within a prison environment.
• Committed to safeguarding, professional boundaries, equality, diversity and treating individuals with dignity and respect, in line with Recoop's values.
• Willingness to undertake relevant training and comply with prison security, health and safety and organisational requirements. 
• Full current driving licence and access to a vehicle, if required for the role.