Modeshift STARS Programme Manager (Education)
Salary £ 42 - 52k PA
Work from home
Vacancy listed 29/10/2026
Application deadline 16/11/2026
Details
Modeshift Delivery Team 
Job Description    
 

JOB TITLE: Modeshift STARS Programme Manager (Education)  

RESPONSIBLE TO: Chief Operating Officer  

RESPONSIBLE FOR: Up to five members of staff  

SALARY: Post Salary: From £42,000 - £52,000 

START DATE: Immediate  

LOCATION: Hybrid. A mix of home-based working and working from our head office in Darlington (minimum of 1 day per month). Some travel to local authorities, events and meetings in the UK will be required. 

WORKING HOURS: 37.5-hours per week Monday to Friday. Working hours between 8am-6pm. Special working arrangements must be agreed with the Chief Operating Officer. 

CONTRACT: Fixed term until 31st March 2029 with possibility of extension.  

Please upload a CV and cover letter. Applications without both will not be considered. YOU MUST UPLOAD BOTH CV AND COVER LETTER AS ONE DOCUMENT BEFORE SUBMITTING.

Applications must be received by 9am Monday 16th November

Job interviews will be held in person in Darlington on Wednesday 2nd December

Any questions, please contact admin@modeshift.org.uk FAO Benjamin Smith

 

JOIN US 
 

Modeshift believe that communities are healthier, wealthier and more inviting when people are given the opportunity to walk, wheel, ride, and use shared transport for their everyday journeys.  

We have an exciting opportunity for a passionate and talented Programme Manager to join our busy Delivery Team. This role is ideally suited to an individual who possesses excellent leadership skills, with significant experience in developing and leading programmes. 

 

ABOUT MODESHIFT 

Modeshift supports, inspires, and champions individuals and organisations that are working to deliver interventions and strategies to improve everyday journeys. We strive to share the very best schemes, ideas, and knowledge to support our Members to enable people to walk, wheel, ride, and use public transport across the United Kingdom.  

We’re here for our Members as a solid source of advice, support and to celebrate their efforts.  

Modeshift is a not-for-profit membership organisation and is governed by a voluntary Executive Board. 

 

ABOUT MODESHIFT STARS  

Our Modeshift STARS accreditation schemes provide a simple 5-step process that empowers organisations to enhance everyday journeys.  

Organisations are supported to create, deliver, and track the effectiveness of their Travel Plans whilst working towards national accreditation. Over 10,000 Modeshift STARS accreditation awards have been distributed nationally to sites that have delivered a variety of engaging and effective travel initiatives which have impacted millions of people across the country.  

Modeshift work with thousands of business, healthcare, education, and community settings across the UK to improve Travel Plan standards, share best practice, and award Modeshift STARS accreditation to sites that have enhanced opportunities to walk, wheel, ride, and use public transport for everyday journeys. 

 

PURPOSE OF POST 

Our STARS Programme Managers develop and implement scheme specific Modeshift STARS Delivery Plans supporting growing levels of sustainable and active travel across the range of Modeshift STARS schemes. This includes leading on the development and expansion of the Modeshift STARS programmes which currently include the STARS Education, STARS Business, STARS Healthcare and STARS Residential schemes. A key focus is on growing the number of customers that use the Modeshift STARS schemes to develop and implement their Travel Plans.  

Our STARS Programme Manager (Education) has a specific focus of increasing the number of STARS licence holders and expanding the number of engaged sites that use the STARS system. They will also review and enhance the Modeshift STARS schemes to drive greater standards regarding the development and implementation of Travel Plans.  

 

 

WHAT YOU NEED FOR THIS POSITION 

We’re looking for someone with an outstanding background in stakeholder management, with experience of managing people and expanding programmes of work. This will require the following skills and experience:  

  • Excellent stakeholder management skills, including experience in customer relationship building and management, with an ability to convey important information to customers  
  • Planning, coordinating and directing the distribution of products or services  
  • Ability to identify and share best practice across services and products  
  • Experience of Travel Plans and behaviour change programmes in a range of settings, with experience of creating new resources 
  • Experience of using the Modeshift STARS Travel Plan accreditation scheme 
  • Experience of producing high level reports, excelling at customer service, and the ability to identify and share best practice across services and products 
 

 

Main Duties & Responsibilities 

  1. Create, implement, monitor, and report on an annual Modeshift STARS Delivery Plan that focuses on the growth and retention of licence holders and sites achieving STARS accreditation 
  2. Coordination of the STARS Delivery Team (Modeshift staff and Board Executives), including day to day management of the Plan through catch-ups, team reporting mechanisms, one-to-one meetings for 5 STARS officers, staff appraisals and team meetings 
  3. Actively promote Modeshift Membership and STARS licences to engaged and non-engaged Members, sites, and stakeholders, including developing and enhancing strong relationships with all STARS licence holders 
  4. Provide support, guidance and best practice to STARS licence holders with a view to retaining their custom, and supporting them to grow levels of STARS accreditation 
  5. Growth of the Active Travel Inspectors programme  
  6. Coordination of STARS Focus Groups and termly Masterclasses in partnership with the Modeshift Board STARS Focus Group Executives 
  7. Develop, update, and publish guidance and resources for STARS system users 
  8. Support the Modeshift Growth and Retention team to promote the Modeshift STARS schemes, including providing content for the public Modeshift STARS website pages, STARS newsletter, social media, and other publications to ensure that it is up to date and displays the most recent best practice, news, and events 
  9. Lead on identifying and presenting relevant best practice examples for Modeshift training and events, including coordinating online events and supporting the Customer Best Practice and Events Specialist with the Convention, School Travel Summit, and regional meetings  
  10. Lead on the delivery of the annual STARS awards programme at school, regional and national level 
  11. Lead and support where required, in the delivery of Modeshift and Modeshift STARS training, both in person and online  
  12. Leading new and existing Modeshift STARS schemes, and responding to new opportunities, whilst ensuring projects are delivered to time, customer expectations are met, and budgets are not exceeded 
  13. Represent the Modeshift STARS schemes within the wider Modeshift Equality and Diversity action plan, identify gaps and opportunities and ensure actions are delivered 
  14. Work in partnership with national bodies and stakeholders to ensure the Modeshift STARS schemes are supporting other initiatives to maximise modal shift 
  15. Work alongside the Chief Operating Officer on the development and delivery of new programmes and systems for Modeshift STARS 
  16. Work alongside the Growth and Retention team to increase participation in Mode Shift Month, including the development of resources and campaigns  
  17. Undertake quality assurance for Modeshift STARS accreditation applications 
  18. Share progress updates and seek input on your work streams from various stakeholders including your peers and the Modeshift Board Executive Members  
  19. Contribute to monthly updates to the Modeshift Management Board, Active Travel England and presentations at board meetings 
  20. Contribute to the annual STARS report  
  21. Any other duties of a related nature which might be reasonably required and allocated by the Chief Operating Officer 
 
 

ENHANCED DISCLOSURE & BARRING RECORD CHECK  

An employer may request an Enhanced DBS check as part of their recruitment process (previously known as CRB checks) where the function of the company falls under a “Regulated Activity”. These checks are processed by the Disclosure and Barring Service (DBS).  

DBS checks assist employers in making safer recruitment and licensing decisions however, an employer must not apply for a DBS check unless the job or role is eligible for one. The employer must tell the applicant why they’re being checked, and where they can get independent advice. Any information included will be accurate at the time the check was carried out.  

Due to the nature of the organisation, operating as a “Regulated Activity” and dependent on the nature of your role, you will be required to provide a satisfactory Enhanced Disclosure and Barring Certificate. If such a certificate is not supplied, or if when it is received, it is not deemed suitable to the organisation, your employment may be terminated. 

 

Benefits

Pension contribution of 3% on all earnings

30-days paid annual leave pro rata plus all national bank holidays

Flexible working

Supportive team culture

Training and development as required

Modeshift uniform for public facing events – includes casual shirt, t-shirt and sweater

Laptop and mobile phone

Travel expenses where travel for external meetings is required

Notes

Please upload a CV and cover letter. Applications without both will not be considered.
YOU MUST UPLOAD BOTH CV AND COVER LETTER AS ONE DOCUMENT BEFORE SUBMITTING.
Applications must be received by 9am Monday 16th November
Job interviews will be held in person in Darlington on Wednesday 2nd December
Any questions, please contact admin@modeshift.org.uk FAO Benjamin Smith

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