Operations & Facilities Manager
Salary £ 45,000 per annum
The Mary Stevens Hospice, 221 Hagley Road, Stourbridge
Vacancy listed 19/12/2025
Application deadline 19/01/2026
Details
Job Title:                          Operations & Facilities Manager
Reporting to:                 Finance Director
Responsible for:          E&F Assistant, E&F Co-ordinator, Steward Team, Head Housekeeper, Head Chef
Hours:                              37.5 hours per week 

Job Summary
The Operations & Facilities Manager will lead the day-to-day operational management of the hospice’s Hagley Road premises, ensuring the safe, efficient, and compliant running of the site to support exceptional care, ensuring compliance with all relevant legislation, regulatory standards, and Care Quality Commission (CQC) requirements. 
 
Key Responsibilities
Health, Safety & Compliance
  • Serve as the Health & Safety Lead for the site, ensuring compliance with all statutory, policy, and guidance.
  • Chair monthly Health & Safety meetings
  • Conduct risk assessments, audits, and COSHH reviews; monitor performance against national standards and implement corrective actions.
  • Ensure the hospice is compliant with facilities management audits and COSHH reviews. 
  • Stay informed on Health & Safety Executive (HSE) updates and ensure hospice policies reflect current best practice.
 
Estates and Facilities Management
  • Manage and maintain all hospice buildings, grounds, and infrastructure to ensure they remain safe, functional, and welcoming.
  • Oversee internal and external Planned Preventative Maintenance (PPM) schedules, ensuring timely reporting and regular updates.
  • Implement and monitor the MSH Asset Management Plan, ensuring assets are logged, maintained, and renewed in line with operational priorities.
  • Regularly inspect hospice structures, grounds, and gardens to assess repair or refurbishment needs and ensure maintenance standards are met.
  • Produce an annual, costed maintenance plan, prioritising works to maintain buildings that are fit for purpose.
  • Maintain the hospice grounds and gardens to consistently high standards through the effective use of staff, bank workers, contractors, and volunteers.
  • Monitor contractor work quality (including cleaning, waste management, grounds and tree maintenance).
  • Implement improvements to site safety, security, and sustainability in line with the hospice’s environmental strategy.
  • Oversea structural hospice projects. 
 
Finance, Procurement & Reporting
  • Ensure ethical, sustainable, and cost-effective procurement practices that support environmental objectives.
  • Review contracts, utilities, and third-party services to ensure best value for money.
  • Provide regular performance, audit, and compliance reports to the Finance Director and Senior Leadership Team.
  • Input into departmental budget planning and effectively manage budget. 
 
Line Management
  • Oversee the Estates & Facilities admin support and stewards and provide effective leadership for all direct reports, including recruitment, and following hospice HR policies and procedures.
  • Provide line management support to the Head Chef and Head Housekeeper.
  • Support the wellbeing, professional development, and engagement of all team members, including volunteers and bank staff.
  • Ensure collaborative working across teams to deliver efficient operational support.
 
Note: This job description is not exhaustive. The post holder may be required to carry out additional responsibilities in line with the evolving needs of the hospice. Flexibility and commitment to the hospice’s ethos and values of Care, Compassion and Kindness are essential.
 
Person Specification:     
Education/Qualifications
Essential
5 GCSEs at grade C or above  or equivalent
IOSHH qualification 
Desirable
M&E Qualification
BIFM (or equivalent) Diploma in Facilities Management/H&S
ILM (or equivalent) certificate in  management or equivalent level of knowledge and experience
NEBOSH qualification

Previous Experience
Essential
3 years experience in management of hard and soft FM services
Proven experience of leading a team
Experience of contract tender and selection process
Experience of procurement and budget management  Experience of report writing and presentation
Desirable
Experience of project management
Experience of working in a healthcare environment  
 
Skills, Knowledge & Abilities
Essential
Understanding of Estates Legislation and the ability to keep up to date, and react to changes
Understanding of HSE compliance and implementation in the workplace
Understanding of audit, evaluation and monitoring processes
Good written and verbal communication skills including presentation and teaching skills 
IT literate and ability to use full Microsoft Office Suite
Good understanding of GDPR and Data Protection   
Desirable
Hands on Trade / Skills(s) qualification  
 
Attitudes, Aptitudes & Personal Characteristics         
Ability to work independently and as member of the team  Ability to plan workload of self and others
Approachable and adaptable with a flexible approach to work Ability to motivate self and others at work
Prepared to undertake own training and development necessary for the role
Driving licence and access to own vehicle   
       
Benefits

Enhanced Holiday Entitlement
Enhanced Sick Pay Entitlement
Employee Assistance Programme
Blue Light Card Discounts
Free on-site parking
Supporting the local community

Notes

We value diversity and are dedicated to creating an inclusive environment for all employees. If you require any adjustments or support during the recruitment process, please let us know – we’re happy to help. Please email recruitment@marystevenshospice.co.uk

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